Part of the Community Outreach initiative is Counselling, Care and Support interventions that are provided to the participants in our programmes and the community at large.

These initiatives include the following:

• Case Management – Managing clients individual development plans (IDP);
• Counselling – Providing regular debriefing sessions, group work therapy to victims of violence, abuse, trauma and bereavement;
• Pre-rehab intervention – Family reunification, admission to drug treatment centres, and aftercare;
• Community Awareness – Provide awareness campaigns on issues affecting the community; and
• Migrant Support initiative – To specifically provide counselling to migrants at risk.

The process of care:

Step 1: Every client is individually assessed by a counsellor worker.

Step2: Intervention decided upon together by the client and counsellor (IDP).

Step3: Exit strategy of the client.

Step4: Follow up.

Counselling is provided in a safe space of care.

Counsellor’s code of conduct 

Our counsellors work to a code of conduct, a practical tool and internal compass that guides all our volunteers, part-time and full-time employees. It is underpinned by an emphasis on our commitment to maintaining a high standard in our ethical and professional approach as counsellors; a high priority on confidentiality, protection of human rights; and offering a professional service to the community.